How to create a 'New Service Ticket' in AssetLog?

Creating a new service ticket in AssetLog allows you to register failures, requests and maintenance tasks in a structured way. This ensures that work is traceable from report to completion and that all activities are linked to the correct project, building and location.

In your browser, navigate to
https://my.assetlog.nl/my-dashboard.

The dashboard is your starting point to access projects, assets and all service tickets within AssetLog.
On the main screen, click “Projects”.

The Projects section ensures that every ticket you create is recorded in the right project context.
In the list, find the relevant Project and click “Manage project”.

Project management opens all functions for that project, including creating and managing service tickets, assets and contacts.
In the project menu, click “My Problem reports”.

This view shows all tickets for the project and is the central place where you can create and track service tickets.
In the service ticket overview, click “Actions”.

The Actions menu contains additional options such as creating a new ticket without leaving the overview.
In the Actions menu, click “Create service ticket” (or the corresponding option to create a ticket).

This opens the new service ticket form where you can enter all relevant details for the job or issue.
Fill in a clear Title for the service ticket (for example “Heating not working on 1st floor”).

A concise, descriptive title makes it easy to recognise the ticket in overviews and helps with prioritisation.
Add a detailed Description of the problem or requested work.
A good description gives technicians context, reduces follow-up questions and supports faster resolution on site.
Use the Building, Floor and Room fields or dropdowns to select the correct location for the ticket.
Correctly linking the ticket to the building structure is crucial so technicians know exactly where the work needs to be carried out.
Select the relevant Asset if the ticket concerns a specific installation or object.
Linking the asset helps you build a history of failures and maintenance per asset, which is valuable for analysis and lifecycle management.
Fill in fields such as Due at and Planned at.

These details help you manage planning, deadlines and link the ticket to internal processes or external orders.
Choose a Priority (for example low, medium, or high).
Setting the right priority helps planners and technicians schedule work appropriately and respond faster to critical issues.
Select a Ticket Type (for example corrective maintenance, inspection, repair).
Categorising tickets supports reporting and analysis, allowing you to see trends in types of issues over time.
If a responsible team member or external party is already known, select the Assignee or Company contact.
Assigning the ticket immediately clarifies who is expected to act, reducing delays in handling the issue.
Click “Save” (or “Create service ticket”) to create the ticket.

After saving, the ticket becomes visible in the All service tickets overview and can be further processed, assigned and updated.
Verify in the All service tickets overview that the new service ticket appears with the correct title, location and status.

This check confirms that the registration is correct and that the ticket is ready to be picked up in your daily planning and execution.