How to add a 'Work Log' to a 'Service Ticket' in AssetLog?

Adding a work log to a service ticket in AssetLog helps you document time spent, activities performed and progress on each ticket. This improves traceability, supports reporting, and gives both internal teams and customers a clear view of what work has been done on an asset or location.

In your browser, navigate to
https://my.assetlog.nl/my-dashboard.
[Screenshot: AssetLog dashboard after login]
The dashboard is your starting point to access projects, service tickets and all related asset information.
On the main screen, click “Projects”.
[Screenshot: Dashboard with “Projects” tile or menu option]
The Projects section lets you work within the correct project context so that work logs are always recorded under the right project.
In the list, find the relevant Project and click “Manage project”.

Project management opens all functions for that project, including service tickets and their detailed history.
In the project menu, click “All service tickets”.

This view shows all service tickets for the project, which is the starting point for selecting the ticket you want to log work on.
Use the hierarchy filters “Building”, “Floor” and “Room” at the top to narrow down the list to the correct location.

Filtering by location helps you quickly find the relevant ticket, especially in projects with many open tickets spread across multiple buildings.
Refine the ticket list further if necessary (for example by status, date or other visible filters).
Additional filters reduce the number of results so you can more easily select the exact ticket that needs a new work log entry.
Scroll through the filtered list and verify the ticket details (title, location, status).
Checking the details prevents you from adding a work log to the wrong ticket, which is important for accurate reporting and invoicing.
Click the relevant Service Ticket to open its details.

The ticket detail page shows all current information, including any existing work logs and assigned contacts.
On the service ticket, click “Actions”.

The Actions menu groups additional operations for the ticket, such as assigning contacts or adding work logs.
In the Actions menu, click “Add work log” (or the corresponding option for logging work).

This opens the work log dialog where you can register time, activities and comments related to the ticket.
Enter the Logged at date and time for the work performed (start and, if applicable, end time).

Accurate time registration is important for internal planning, capacity monitoring and, where applicable, billing.
Add a clear description of the work carried out (for example “Replaced defective sensor and tested operation”).

A good description provides context for colleagues, auditors and customers, and helps when looking back at recurring issues or patterns.
Click “Save” (or “Add work log”) to store the work log entry.

Saving ensures the work log becomes part of the ticket history and can be viewed by all users with access to this ticket.
Confirm on the service ticket detail page that the new Work Log appears in the work log or history section.

This confirmation shows that your registration was successful and that the ticket now has an up-to-date timeline of activities for future reference.