Create a new 'service ticket'

Create a new 'service ticket'

Creating a new service ticket in AssetLog allows you to register failures, requests and maintenance tasks in a structured way. This ensures that work is traceable from report to completion and that all activities are linked to the correct project, building and location.​

1. Click “Inbox”.
   The Inbox is where incoming problem reports are collected before they are turned into service tickets.

2. Select the “Problem Reports” that should be included in the Service Ticket.
   Choosing the relevant reports ensures that only the right issues are grouped into one ticket.

3. Click “Actions”.
   [Screenshot: Inbox page with Actions button]
   The Actions menu contains the tools for creating a new service ticket from selected reports.

4. Click “+ Create service ticket BULK”.
   This starts the bulk creation flow so the selected reports are combined into one service ticket.

5. Fill in the “Title” field, for example “demo-airco-check-damstraat 1”.
   A clear title makes the ticket easy to recognise in overviews and planning lists.

6. Fill in the other New Service Ticket information fields.
   These fields provide the context needed for scheduling, assignment and follow-up.

7. Review the overview of all included Problem Reports and their different locations.
   This check helps you confirm that the right issues and locations are included before saving.

8. Click “Save”.
   Saving creates the service ticket and links the selected problem reports to it.

9. Confirm that a New Service Ticket has been created.
   This final check shows that the ticket is ready for planning, assignment and execution.