Add a 'work log' to a 'service ticket'

Add a 'work log' to a 'service ticket'

Adding a work log to a service ticket in AssetLog helps you document time spent, activities performed and progress on each ticket. This improves traceability, supports reporting, and gives both internal teams and customers a clear view of what work has been done on an asset or location.

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1. Click “All service tickets”.
   This opens the full list of service tickets so you can quickly filter and locate the one you need to update.
   
   
2. Click the relevant 'Building' (in this example: “Damstraat 1”).
   Selecting the correct building filters the tickets to only those linked to that location.
   
   
3. Click the relevant 'Floor' (in this example: “1st-floor”).
   Choosing the floor further narrows the list to tickets at the right level in the building structure.
   
   
4. Click the relevant 'Room' (in this example: “office-1”).
   Selecting the room shows only the service tickets for that exact space.
   
   
5. Click the relevant 'Service Ticket'.
   This opens the detailed view of the ticket where you can add work logs.
   
   
6. Click “Actions”.
   The Actions menu gives access to options for updating the selected service ticket.
   
   
7. Click “+ Add work log”.
   This opens the form to enter a new work log entry for the ticket.
   
   
8. Choose the relevant 'Logging date'.
   The logging date records exactly when the work was performed or the update was made.
   
   
9. Fill in the “Description” field.
   A clear description documents what was done, materials used or findings during the activity.
   
   
10. Check or uncheck the 'Resolved' checkbox.
    Marking the ticket as resolved (or not) updates its status for accurate tracking and reporting.
    
    
11. Click “Save”.
    This saves the work log and attaches it to the service ticket.
    
    
12. Confirm that a 'Work log' is added to a 'Service ticket'.
    The new work log now appears in the ticket history, confirming the update is complete and visible to the team.